Customer Service Advisor

Customer Service Advisor
Duration: 12-Month Fixed Term Contract
Location: Kettering, NN16 8UN
Salary: From £26,190 per year
Job Type: Full-time, Fixed Term Contract (12 months)

About the Role:
Are you passionate about delivering exceptional service and making a real difference for customers? We are looking for an enthusiastic Customer Service Advisor to join our busy customer care hub. In this role, you’ll be the friendly voice of the company, assisting customers with orders, queries, and returns, while helping to drive improvements in how we operate.
Key Responsibilities:

• Handle inbound and outbound calls with professionalism and a friendly attitude
• Process orders, returns, and credits efficiently using internal systems
• Build product knowledge to provide accurate and helpful guidance to customers
• Collaborate with internal teams and suppliers to resolve issues promptly
• Identify opportunities to improve processes and contribute ideas
• Stay calm under pressure and manage priorities effectively

What We’re Looking For:

• A natural ability to connect with people and provide excellent service
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Attention to detail and accuracy in all tasks
• Proactive and positive approach to problem-solving
• Customer service experience (2+ years preferred, or transferable skills)
• GCSEs (or equivalent) in English and Maths

What We Offer:

• A welcoming, supportive, and collaborative team environment
• Ongoing training and development opportunities
• Career progression within the company
• A comprehensive benefits package including:
  • Employee discounts and store discounts
  • Referral programme
  • Sick pay, life insurance, and additional leave
  • Private dental and medical insurance
  • On-site gym, canteen, and parking
  • Health & wellbeing programme
  • Enhanced maternity/paternity leave
  • Company events and casual dress policy

How to Apply:
If you’re ready to make your mark and deliver outstanding customer service, we want to hear from you. Apply now and join a team where your contributions are valued, and your ideas can make a real difference.