Senior Stock Specialist

Senior Stock & Fulfilment Specialist

Ready to shape the future of fulfilment in a rapidly growing retail environment? We’re searching for a Senior Stock & Fulfilment Specialist to act as the crucial link between senior leadership, central functions, and the retail estate, driving accuracy, accountability, and exceptional customer outcomes.

The Role
This is a high-impact, strategic position where you’ll influence at every level, from shop floor to boardroom. You’ll own the fulfilment agenda, drive stock integrity, develop future-fit processes, and spend significant time in stores to embed best practice and build operational ownership. If you combine strategic thinking with hands-on leadership, this role puts you at the centre of a major transformation journey.

Key Responsibilities
Fulfilment Strategy & Leadership

• Own the end-to-end digital fulfilment agenda across all channels.
• Influence senior stakeholders (including C-suite).
• Align fulfilment operations with wider business strategy.
• Represent fulfilment performance at senior forums.

Performance Management & Insight

• Lead KPI measurement and continuous improvement.
• Deliver clear insights via dashboards and reporting.
• Drive accountability across all operational levels.
• Maintain unfulfillment rates consistently below target.

Operational Excellence & Store Engagement

• Spend 2–3 days per week in stores to embed best practice.
• Champion stock accuracy and customer-focused fulfilment.
• Lead workshops, forums, and engagement sessions.
• Build local ownership of fulfilment performance.

Systems & Process Development

• Work with IT, Supply Chain, and Operations to evolve fulfilment systems.
• Drive simplification, automation, and process optimisation.
• Ensure system development reflects real-world store requirements.

 
Innovation & Future Growth

• Shape the next generation of fulfilment models.
• Lead initiatives to improve speed, reliability, and accuracy.
• Ensure new propositions are commercially and operationally viable.

About You
Essential:

• Senior-level experience in retail operations, stock, or fulfilment.
• Ability to influence—from store colleagues to Executive Committee.
• Strong leadership, coaching, and stakeholder management skills.
• Deep understanding of fulfilment systems and stock processes.
• Advanced analytical capability (Power BI, Tableau, etc.).
• Excellent communication and strategic problem-solving skills.

Desirable:

• Experience with Click & Collect, last-mile, or large-scale fulfilment.
• Multi-site retail leadership or digital transformation background.
• Familiarity with WMS, OMS, or ERP systems.
• Experience leading major change programmes.

What’s on Offer

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle-to-work scheme

This is a temp-perm role with immediate start.

If this job is for you, apply now!