Customer Service Advisor

Job Title: Customer Service Advisor
Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £35,000 per annum, or £16.62 per hour

Job Summary
We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby.
You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.

Key Responsibilities
Respond to customer inquiries via phone, email in a timely and professional manner.
Resolve transport-related queries, including tracking shipments, updating delivery
schedules, and addressing issues with logistics.
Handle a variety of customer queries, from general product questions to complaints and feedback.
Maintain accurate records of all customer interactions in our database.
Collaborate with other departments to resolve complex issues and improve overall customer experience.
Identify and escalate high-priority issues to management when necessary.

Essential Requirements
Prior experience in a customer service role is highly desirable.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a calm, patient demeanour.
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with computer systems and a good understanding of CRM software.
A positive attitude and a genuine desire to help others.

Desirable Skills
Experience in the logistics or transport industry.
Familiarity with specific CRM platforms.

Apply today with an updated CV