Customer / Client Services Advisor
043313764
£22,100 - £23,868 Per Annum
Full Time
Contract
Bristol, Bristol
Customer Service And Call Centre
Posted 11 days ago
Expires In 17 Days
Job Description
This is an excellent opportunity for someone with a background in client services, customer service or office administration to join a well-established and supportive business. If you enjoy working in a team-focused environment, take pride in delivering excellent customer service, and want a role where no two days are the same, this could be the perfect next step in your career.
The Role
As a Client Services Advisor, you'll be the first point of contact for clients, managing enquiries, processing orders, and ensuring a smooth and professional service from start to finish. This is a varied and fast-paced role where your attention to detail, problem-solving skills, and ability to communicate clearly will make a real difference.
Key Responsibilities
- Handling client enquiries via phone and email, delivering professional and timely responses.
- Processing orders, payments, cancellations, and refunds with accuracy and efficiency.
- Maintaining clear communication with clients throughout the order process.
- Supporting key account clients and ensuring their requirements are consistently met.
- Updating and maintaining client records, ensuring information is accurate and up to date.
- Spotting opportunities to promote products/services and passing relevant leads to the sales team.
- Taking ownership of issues, resolving them effectively or escalating when necessary.
About You
- Previous experience in client services, office administration, or customer support.
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities in a busy environment.
- Confident using CRM systems and Microsoft Office Suite.
- A proactive, solutions-focused approach with strong problem-solving skills.
- Team-oriented, professional, and aligned with values of collaboration, relationship-building, and continuous improvement.
The Details
Hours: Monday-Thursday, 09:00-17:00 (or 08:30-17:00 with lunch), Friday 09:00-15:00.
Salary: £22,100 - £23,868 (pro rata for duration of contract)
Benefits: Free parking, sick pay, and access to an Employee Assistance Programme.
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